At Lamps-London, we want you to be completely satisfied with your purchase. Below, you’ll find all the details regarding returns and refunds in accordance with UK and EU consumer protection laws.
Returns
- You have the right to return your order within 14 days of receiving it, as per UK and EU consumer laws.
- To initiate a return, please contact our customer service at support@lamps-london.co.uk within this period.
- The cost of returning the item is the customer's responsibility, unless the product is faulty, damaged, or incorrect upon arrival.
- If the item is defective or incorrect, we will provide a replacement or issue a full refund, including any return shipping costs.
Refunds
- Once we receive and inspect the returned item, we aim to process refunds within 5 working days.
- Refunds will be issued to the original payment method used for the purchase.
- If an item is returned without meeting the conditions stated below, we may decline the refund or offer a partial refund.
Return Conditions
- The item must be unused, in its original condition, and returned with all original packaging and accessories.
- Items must be securely packaged to prevent damage during transit.
- We reserve the right to refuse refunds for items that are damaged due to improper packaging during return.
Customer Responsibilities & Liability
- Customers are responsible for ensuring their return shipment reaches us safely. We recommend using tracked shipping for peace of mind.
- We are not liable for delays or damage caused during the return shipping process.
- Upon receiving your order, please inspect it within 24 hours and report any issues immediately.
Contact Us
If you have any questions about our return and refund policy, please contact our customer support team at:
support@lamps-london.co.uk
We are happy to assist you and ensure a smooth return process.