FAQ

You have the right to return your order within 14 days of receipt. Please contact our customer service at support@lamps-london.co.uk to arrange a return within this period. The costs for returning products are borne by the customer, unless the product is defective. If the item is defective, we will replace or refund the full cost.

Yes, just when the product in good nor defective just you want to return it.

you bear the return shipping costs. We recommend that you send the return with tracking, as we cannot accept responsibility for lost returns. Please consult our Return Policy on the website for further information on possible return shipping costs.

After receiving and inspecting the returned products, we aim to process the refund within 5 working days. You will receive a confirmation when processing is complete.

Orders are processed and prepared for shipment within 1-3 business days. Our delivery time is 5-7 business days. Please note that this is an estimate and may vary depending on location and customs delays. For more details on delivery, shipping exclusives, and handling of unforeseen issues such as lost or defective packages, please refer to our Delivery & Shipping policy.

No, we currently only offer domestic shipping and not international shipping. This ensures that we can maintain our standards for delivery time and customer service.

Once your order has shipped, you will receive an email with a tracking number. Use this number, to track the status of your order on our Tracking page.

If your order does not arrive as expected, please allow 1-2 additional business days for updates. If problems persist, please contact us at support@lamps-london.co.uk and we will do our best to determine the status of your order and assist you further.

We accept payments via Visa, Paypal, MasterCard, Maestro and American Express. The available options will be displayed during the purchase process.

Yes, you will receive an invoice via email when your order is completed.

We almost never charge any additional fees for payments. Any possible extra costs will be clearly stated at checkout.

If you have made a payment error, please contact our customer service to receive support.